Account Deletion — T’Geos

Last updated: 23 March 2026
Contact: support@tegos.app

Overview

If you have a T’Geos account, you can request permanent deletion of your account and associated personal data by email only.

How to request account deletion

Send an email to support@tegos.app

Use subject: Delete my T’Geos account

Include:

• Full name (if provided in the app)
• Registered phone number
• Registered email address
• This statement: “Please delete my T’Geos account and associated personal data.”

We may ask you to verify account ownership (for example by confirming an OTP or replying from your registered email).

What gets deleted

After verification, we delete or anonymize:

• Account credentials and authentication records
• Profile details (name, phone, email, profile photo)
• Practice history and preferences linked to your account
• Test attempts, scores, and assessment records linked to your account
• Support tickets linked to your account (where feasible)

What may be retained

We may keep limited information when required for:

• Legal, tax, accounting, or audit obligations
• Fraud prevention / security
• Purchase / entitlement records required by Google Play or payment providers
• Dispute resolution

Retained data is kept only as long as necessary and is not used for marketing.

Timeline

Verified requests are processed within 30 days.

Residual backup copies are typically purged within 90 days.

Effect of deletion

You lose access to your account, progress, certificates, and paid unlocks tied to that account.

Deletion is permanent and cannot be undone.

A new account can be created later, but previous data will not be restored.

Questions

Email support@tegos.app with subject Account Deletion Help.